MONEY BACK GUARANTEE
DUCTLESS DEPOT is Canada's largest and only online retailer of name brand ductless products. As such, we stand by all of our products and strive to provide the best customer service.
As such, if for any reason, you're not completely satisfied with your purchase, we will accept returns of unused and uninstalled product within 30 days from the purchase date with NO RESTOCKING FEES!
Conditions for money back guarantee;
- Product must be in resellable condition,
- Product must have never been installed,
- Product must be free of any damage whatsoever,
- All of the original packaging and items such as manuals, accessories are included and unsoiled,
- We are happy to accept opened product as long as the above conditions are met,
- Products must be sent back at purchaser's expense using a traceable carrier and via freight if required,
- When shipping with freight, no chargeable options such as tailgate are required,
- Clearance items are not eligible for return.
All returns will have the original and return shipping charges deducted from the refund amount. We will not be responsible for any lost and/or damaged shipments and highly recommend purchasing insurance. The purchase amount minus any deductions will be credited back to the original credit card once we receive the shipment at our warehouse.
Please contact us to request a return.